Privacy Policy

olivv.ai is operated by THEFOODO LTD (also operating as Foodo.ai), a company incorporated in England and Wales, with its registered office at 85 Great Portland Street, W1W 7LT, London, United Kingdom. References to "olivv.ai", "we", "us", or "our" in this policy refer to THEFOODO LTD.

We are committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights under applicable law — including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

1. What data we collect

We may collect the following categories of personal data:

• Identity data: name, username, or similar identifiers
• Contact data: email address, phone number, billing address
• Restaurant data: menu content, operating hours, POS data, and brand materials you provide
• Transaction data: details of payments and services purchased
• Technical data: IP address, browser type, device identifiers, and usage data
• Guest interaction data: bookings, orders, loyalty points, and gift card usage made through your olivv.ai-powered site
• Marketing data: your preferences for receiving communications from us

2. How we collect your data

We collect data directly from you when you register, use our platform, or contact us. We also collect data automatically through cookies and similar technologies (see our Cookies Policy), and from third parties such as POS providers and payment processors.

3. How we use your data

We use your personal data to:

• Provide, operate, and improve the olivv.ai platform
• Process payments and manage your subscription
• Send service notifications, updates, and support communications
• Enable your customers to make bookings, orders, and loyalty transactions
• Comply with legal obligations under UK and UAE law
• Send marketing communications where you have given consent or we have a legitimate interest

4. Legal basis for processing (UK GDPR)

We process your data on the following legal bases:

• Contract: to perform our obligations under your subscription agreement
• Legal obligation: to comply with applicable law
• Legitimate interests: to improve our platform, prevent fraud, and communicate with you
• Consent: for marketing communications and non-essential cookies

5. Data sharing

We do not sell your personal data. We may share it with:

• Service providers acting as processors on our behalf (e.g. hosting, payments, analytics)
• POS partners such as Square, Lightspeed, and Toast where you have connected an integration
• Regulatory or law enforcement authorities where required by law

Where data is transferred outside the UK or UAE, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

6. Data retention

We retain your personal data for as long as your account is active or as needed to provide services. After account closure, we retain data for up to 7 years to comply with legal and financial obligations, unless a shorter period is required by law.

7. Your rights

Under UK GDPR and UAE data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (right to erasure)
• Object to or restrict certain processing
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at legal@olivv.ai. We will respond within 30 days.

8. Complaints

If you are based in the UK, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. If you are based in the UAE, you may contact the UAE Data Office.

9. Changes to this policy

We may update this policy from time to time. We will notify you of significant changes by email or via a notice on our platform. The date at the top of this page reflects the most recent update.

10. Contact us